bgt22 Privacy Policy —
How We Collect, Use, and Protect Your Data

1 Data We Collect

bgt22 collects personal data in order to operate a safe, compliant, and high-quality online casino and sports betting service for players across Bangladesh. We collect only the data that is genuinely necessary for the purposes described in this Privacy Policy. The categories of personal data we collect are set out below.

1.1 Registration Data. When you create a bgt22 account, we collect your full legal name, date of birth, residential address (including city — for example, Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh), email address, and mobile phone number. This information is necessary to open your account, verify your identity, and communicate with you about your account activity.

1.2 Identity Verification (KYC) Data. To comply with our anti-money-laundering obligations and to enforce our minimum age requirement of 18 years, we may request copies of government-issued identity documents (such as your National Identity Card or passport), a recent proof of residential address (such as a utility bill or bank statement dated within 90 days), and proof of ownership of any payment method you use on the platform.

1.3 Financial Transaction Data. bgt22 records details of every deposit and withdrawal you make, including the payment method used (for example, bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer), transaction amounts in Bangladeshi Taka (BDT / ৳), transaction timestamps, and transaction reference identifiers. This data is required for payment processing, fraud prevention, and financial record-keeping.

1.4 Usage and Activity Data. We automatically collect data about how you interact with the bgt22 platform. This includes the games you play, bet amounts, session durations, pages visited, search queries on the platform, and the cricket or casino markets you view. This data is used to personalise your experience, improve our services, and detect unusual or potentially harmful account behaviour.

1.5 Device and Technical Data. When you access bgt22, we collect technical information about your device and internet connection, including your IP address, browser type and version, operating system, device model, screen resolution, and referring URL. This data supports platform security, fraud detection, and technical performance monitoring.

1.6 Communication Data. If you contact bgt22 support via email ([email protected]) or live chat, we retain a record of that correspondence including the content of messages, timestamps, and any documents you provide. This enables us to resolve queries efficiently and maintain a service history for your account.

1.7 Responsible Gaming Data. If you set deposit limits, request a time-out, or apply a self-exclusion through bgt22's responsible gaming tools, we record those preferences and decisions. This data is treated with the highest level of sensitivity and is used solely to enforce your chosen restrictions.

2 How We Use Your Data

bgt22 processes your personal data for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reason for which it was originally collected. The primary purposes for which we process personal data are described below.

2.1 Account Management. Your registration data is used to create and maintain your bgt22 player account, authenticate your identity at login, manage your account settings and preferences, and communicate important account-related information such as transaction confirmations, security alerts, and policy update notices.

2.2 Payment Processing. Financial transaction data is processed to execute deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard. We retain transaction records to reconcile your account balance accurately and to support any payment dispute resolution.

2.3 Identity Verification and Fraud Prevention. KYC data and device/technical data are used to verify that you meet bgt22's age and eligibility requirements, to detect and prevent fraudulent account activity, to identify and block multi-accounting, and to fulfil our anti-money-laundering reporting obligations.

2.4 Service Personalisation. Usage and activity data is analysed to personalise your bgt22 experience — for example, surfacing cricket betting markets relevant to your preferred competitions (such as BPL, IPL, or T20 World Cup), recommending slot titles based on your play history, or tailoring promotional offers to your betting patterns. Personalisation is used to improve the quality of your experience, not to encourage excessive gambling.

2.5 Responsible Gaming Enforcement. bgt22 uses responsible gaming data to enforce the limits and restrictions you have voluntarily set on your account. If you have applied a self-exclusion, your data is flagged across our systems to prevent re-registration and to block any inadvertent promotional communications during the exclusion period.

2.6 Customer Support. Communication data is used to respond to your support queries, track open issues, and maintain a service history that enables our team to assist you more efficiently on follow-up contacts.

2.7 Legal Compliance. bgt22 is required by applicable law to retain certain records for defined periods (see Section 5 — Data Retention), to report suspicious financial activity to relevant authorities, and to respond to lawful requests from law enforcement or regulatory bodies.

2.8 Marketing Communications. With your explicit consent at the time of registration, we may send you promotional emails about bgt22 offers, seasonal campaigns (such as Eid or BPL season promotions), and platform updates. You may withdraw your consent to marketing communications at any time by contacting [email protected]. Withdrawal of marketing consent does not affect the processing of your data for any other purpose listed above.

3 Data Sharing & Third Parties

bgt22 does not sell, rent, or trade your personal data to any third party. However, in order to operate the platform, we share certain data with carefully selected third-party service providers under strict contractual confidentiality obligations. The categories of third parties with whom data may be shared are described below.

3.1 Payment Service Providers. To process deposits and withdrawals, bgt22 shares relevant transaction data with payment processors including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank). These providers receive only the transaction data strictly necessary to execute and record the payment.

3.2 Game Content Providers. bgt22 integrates games from third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe. These providers may receive a session token and pseudonymised player identifier to deliver game content securely. They do not receive your full name, address, or payment details.

3.3 Identity Verification Partners. We may use third-party KYC verification services to authenticate identity documents submitted during the verification process. These partners are contractually bound to process your documents solely for the purpose of verification and to delete them once the check is complete.

3.4 IT Infrastructure and Security Providers. bgt22 uses cloud hosting, database management, and cybersecurity services provided by third parties. These providers may have access to personal data as part of their technical service delivery and are contractually restricted from using that data for any independent purpose.

3.5 Legal and Regulatory Authorities. bgt22 may be required to disclose personal data to law enforcement agencies, financial intelligence units, courts, or other governmental authorities in response to a lawful order, warrant, or regulatory requirement. We will only disclose the minimum data required to satisfy the legal obligation.

3.6 Business Transfers. In the event of a merger, acquisition, or sale of all or part of bgt22's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified via your registered email address in advance of any such transfer, and the acquiring entity will be bound by the terms of this Privacy Policy.

4 Cookies & Tracking Technologies

bgt22 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to gather anonymised analytics about how the platform is used. This section explains what cookies we use and why.

4.1 What Are Cookies? A cookie is a small text file that a website places on your browser or device when you visit. Cookies allow the website to recognise your device on subsequent visits, remember your session state, and gather statistical information about site usage. Most modern browsers allow you to control cookie settings, including blocking or deleting cookies.

4.2 Strictly Necessary Cookies. These cookies are essential for the bgt22 platform to function. They enable core features such as user authentication (keeping you logged in during a session), maintaining your account balance display, and ensuring secure page transitions. Without these cookies, the platform cannot operate correctly. These cookies cannot be disabled.

4.3 Functional / Preference Cookies. These cookies remember choices you have made on the platform, such as your preferred language setting, display preferences, and remembered device for login purposes. Disabling these cookies may affect the comfort of your experience but will not prevent you from using the platform.

4.4 Analytics Cookies. bgt22 uses anonymised analytics tools to understand how players navigate the platform — for example, which pages are most visited, how long sessions last, and where navigation drop-offs occur. This data is aggregated and does not identify individual players. It is used solely to improve the platform's design and performance.

4.5 Security Cookies. Certain cookies are used by our fraud-detection systems to fingerprint devices and identify unusual access patterns that may indicate account compromise or bot activity. These cookies are part of our security infrastructure and cannot be disabled.

4.6 No Third-Party Advertising Cookies. bgt22 does not use advertising networks or retargeting pixel technologies from third parties. We do not track your browsing activity across other websites. The cookies set by bgt22 are first-party cookies only and are limited to the purposes described above.

4.7 Managing Cookies. You can manage or delete cookies through your browser settings. Please note that blocking strictly necessary or security cookies will impair or entirely prevent your ability to use the bgt22 platform. For guidance on managing cookies in your specific browser, consult your browser's help documentation.

5 Data Retention & Storage

bgt22 retains personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable law and regulatory obligations. The following retention periods apply to the main categories of personal data we hold.

5.1 Account and Registration Data. Your account and registration data is retained for the duration of your active account relationship with bgt22, plus a period of five (5) years following permanent account closure. This retention period is required to meet anti-money-laundering record-keeping obligations and to support the resolution of any post-closure disputes.

5.2 KYC and Identity Documents. Copies of identity documents submitted during KYC verification are retained for five (5) years from the date of submission or from the date of account closure, whichever is later. After this period, documents are securely deleted or anonymised.

5.3 Financial Transaction Records. All deposit and withdrawal records are retained for a minimum of five (5) years to comply with financial record-keeping obligations. These records may be retained for longer if they are relevant to an ongoing investigation, dispute, or legal proceeding.

5.4 Usage and Activity Logs. Platform activity logs (game history, bet records, session data) are retained for a period of two (2) years from the date of activity. After this period, logs are aggregated into anonymised statistical datasets and the personally identifiable elements are deleted.

5.5 Support Communications. Records of customer support interactions are retained for two (2) years from the date of the final communication in each support thread. Correspondence relating to unresolved disputes may be retained for longer.

5.6 Responsible Gaming Records. Records of self-exclusion decisions, deposit limits, and time-out settings are retained for the lifetime of the account and for a minimum of five (5) years after account closure. This ensures that self-exclusion decisions remain enforceable even if a player attempts to re-register.

5.7 Data Storage Location. All personal data collected from bgt22 players is stored on secure servers. bgt22 applies appropriate technical and organisational measures to ensure the security of data at rest and in transit, regardless of the server location.

6 Security Measures

bgt22 takes the security of your personal data seriously and has implemented a multi-layered set of technical and organisational security controls designed to protect your information from unauthorised access, disclosure, alteration, or destruction.

6.1 Encryption in Transit. All data transmitted between your browser or app and bgt22 servers is protected by 256-bit SSL/TLS encryption. This means that any data intercepted during transmission is computationally infeasible to read without the decryption key.

6.2 Encryption at Rest. Sensitive data stored in bgt22 databases — including password hashes, identity document references, and financial records — is encrypted at rest using industry-standard symmetric encryption algorithms. Plaintext passwords are never stored.

6.3 Access Controls. Access to personal data within bgt22's internal systems is governed by a role-based access control (RBAC) policy. Only employees and contractors with a verified, documented need to access specific data categories are granted access. Access permissions are reviewed quarterly and revoked immediately upon role change or employment termination.

6.4 Two-Factor Authentication. All internal bgt22 staff accounts that can access player data are protected by mandatory two-factor authentication (2FA). We also offer and strongly recommend 2FA for all player accounts as an additional layer of protection against unauthorised login.

6.5 Fraud Detection Systems. bgt22 operates automated fraud detection systems that monitor account activity in real time for patterns associated with account takeover attempts, payment fraud, and identity theft. Suspicious activity triggers immediate account review and, where necessary, a temporary hold pending investigation.

6.6 Security Audits. bgt22 conducts periodic internal security reviews and engages third-party cybersecurity professionals to perform vulnerability assessments. Any identified vulnerabilities are prioritised and remediated according to their severity rating.

6.7 Data Breach Response. In the event of a personal data breach that poses a risk to your rights and freedoms, bgt22 will notify affected players via their registered email address without undue delay, and in any case within 72 hours of becoming aware of the breach. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the measures taken or proposed by bgt22 to address the breach.

7 Your Privacy Rights

As a bgt22 player, you hold a number of rights over the personal data we process about you. bgt22 is committed to honouring these rights promptly and transparently. All rights requests should be submitted to [email protected] with the subject line "Privacy Rights Request" and sufficient information to verify your identity.

7.1 Right of Access. You have the right to request a copy of all personal data that bgt22 holds about you, along with information about how it is being used. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of receiving a verified request.

7.2 Right to Rectification. If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many details directly within your bgt22 account settings; for data that cannot be self-corrected (such as your verified legal name or date of birth), please contact our support team.

7.3 Right to Erasure. You have the right to request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you withdraw consent and there is no other legal basis for processing. Please note that bgt22 may be unable to fully erase data that it is legally required to retain (see Section 5 — Data Retention). We will explain any such limitations clearly when responding to your erasure request.

7.4 Right to Restriction of Processing. You have the right to request that bgt22 restricts the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of the data is being resolved, or where you have objected to processing and we are assessing whether our legitimate interests override your objection.

7.5 Right to Data Portability. Where processing is based on your consent or on a contract with you, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request that it be transmitted directly to another controller where technically feasible.

7.6 Right to Object. You have the right to object to the processing of your personal data where bgt22 relies on legitimate interests as its legal basis. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or unless the processing is necessary for the establishment, exercise, or defence of legal claims. You have an absolute right to object to processing of your data for direct marketing purposes, and we will always honour such objections immediately.

7.7 Right to Withdraw Consent. Where processing is based on your consent (for example, receiving marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

7.8 Response Timeframes. bgt22 will acknowledge all privacy rights requests within 5 business days and will provide a substantive response within 30 calendar days. In complex cases where additional time is required, we will notify you within the initial 30-day period and provide an expected completion date, which will not exceed a further 30 days.

8 Policy Updates & Contact

bgt22 reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, applicable law, platform features, or regulatory guidance. The effective date at the top of this document will be updated each time a new version is published.

When material changes are made to this Privacy Policy — meaning changes that meaningfully affect how your data is collected, used, or shared — bgt22 will notify registered players via email to their registered email address at least seven (7) days before the changes take effect. For minor, non-material amendments (such as typographical corrections or clarifications that do not alter the substance of any section), no advance notice is required.

Your continued use of the bgt22 platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised version. If you do not agree with any changes, you may request account closure in accordance with Section 8 of the Terms & Conditions prior to the effective date of the change.

The current version of this Privacy Policy is always accessible at https://bgt22.com/privacy-policy. We recommend bookmarking this page and reviewing it periodically, particularly following any email notification of an update.

Contact for Privacy Enquiries. All questions, concerns, and formal privacy rights requests relating to this Privacy Policy should be directed to the bgt22 privacy team at [email protected]. Please include "Privacy" in the subject line to ensure your message is routed to the correct team promptly. Our support team is available 24 hours a day, 7 days a week, including during Bangladeshi public holidays (Eid, Victory Day, Independence Day, Pohela Boishakh).

Related Policies. This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of your overall agreement with bgt22 and contain additional information about how we process data in those specific contexts.